Customer Support Specialist | SaaS Support | Zendesk | Freshdesk | Intercom | HubSpot
I am a Customer Support Specialist focused on SaaS and digital products, helping customers resolve issues quickly via email and chat. I handle troubleshooting, ticket management, customer onboarding, and follow-ups while keeping every interaction clear, professional, and solution-focused.
I am experienced with Zendesk, Freshdesk, Intercom, and HubSpot, and I understand how to manage support queues, document issues, escalate technical problems, and maintain accurate CRM records.
My focus is simple: resolve issues efficiently, keep customers informed, and deliver a support experience that builds trust and retention.
Work Terms
Hours of Operation:
Monday–Friday, 9:00 AM–5:00 PM WAT. Flexible availability for client time zones and urgent support needs when agreed in advance.
Payment Terms:
Open to hourly, fixed-price, or recurring support arrangements. Payment terms and milestones can be agreed based on the scope and duration of the project.
Preferred Communication Style:
Professional, clear, responsive, and solution-focused. I prefer Guru WorkRooms, platform messaging, email, and scheduled video calls when needed.