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Skills

  • Active Directory
  • Administrative Assistant
  • Customer Service
  • Data Collection
  • Data Management
  • Management
  • Order Processing
  • Research
  • Spreadsheets
  • Troubleshooting
  • Account Management
  • Ad Posting
  • Amazon Listings
  • Asset Management
  • Broadcasting

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Services

  • Help Desk & Customer Support

    $18/hr Starting at $50 Ongoing

    Dedicated Resource

    $18–$30/hr mail, chat, ticketing, QA monitoring. mail support Chat support Ticket management (Zendesk, Salesforce, Jira, etc.) Technical issue triage QA testing for apps I offer professional customer...

    Account ManagementClient AdministrationClient ContactClient Issue ResolutionCorrespondence Management
  • Virtual Assistant Administrative Support

    $15/hr Starting at $50 Ongoing

    Dedicated Resource

    $15–$25/hr Daily admin support, research, data entry, organization. Calendar + mail management Travel planning Data entry & cleanup Document preparation (Word, Excel, PDF) Meeting notes + transcription...

    Administrative AssistantCopy and PasteCustomer ServiceData AnalysisData Audit
  • Technical Virtual Assistant

    $20/hr Starting at $55 Ongoing

    Dedicated Resource

    $20–$35/hr SaaS troubleshooting, account setup, permissions, documentation. Troubleshooting (PC, Mac, SaaS apps) Account setup, permissions, Active Directory basics Software installation Basic cybersecurity...

    Active DirectoryAd PostingAdministrative AssistantAmazon ListingsContact Management
  • Research & Data Support

    $20/hr Starting at $60 Ongoing

    Dedicated Resource

    $20–$40/hr Market research, OSINT-style research, Excel support. OSINT-style surface web research Competitor research Market research Data cleaning in Excel or Google Sheets Creating reports Basic SQL...

    Data CleaningData CollectionData ManagementLegal AssistantsLegal Documents
  • Content Support (Non-writing)

    $20/hr Starting at $50 Ongoing

    Dedicated Resource

    Editing VOD titles/descriptions Light proofreading Social media caption cleanup Uploading or scheduling posts Organizing digital assets Template creation in Canva I provide support for content creators...

    CanvaContent ManagementCreative DesignEditingOrganized
  • Event & Streaming Support

    $25/hr Starting at $55 Ongoing

    Dedicated Resource

    $25–$45/hr Monitoring, running software during events, QA Online event moderation Webinar support Zoom/Teams troubleshooting Technical stream support QA and monitoring I provide technical support and...

    BroadcastingCommunication SkillsIT MonitoringManagementQuality Assurance

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About

I’m a versatile Virtual Assistant and Technical Support Professional with 13+ years of combined experience across administration, IT support, customer service, research, and operations. My background spans corporate environments, healthcare, financial services, facilities management, and even live event/streaming production—giving me a uniquely flexible skill set that adapts to any workflow.

I’m known for being detail-oriented, organized, and calm under pressure. Whether I’m managing inboxes and schedules, troubleshooting user issues, supporting livestream events, or conducting research and data organization, I approach every task with accuracy, professionalism, and a solutions-focused mindset. I’m comfortable learning new tools quickly and have experience with a wide range of software, including SaaS platforms, CRMs, ticketing systems, and collaborative tools.

Clients appreciate that I communicate clearly, follow instructions the first time, and maintain confidentiality and reliability. My goal is simple: to make your workday easier by handling the tasks that slow you down, so you can focus on growing your business.

If you need a dependable assistant who can blend administrative excellence with technical capability, I’m here to help.