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Skills

  • Coaching
  • Consultant
  • Customer Service
  • Data Entry
  • Email Services
  • Email Support
  • Interviewing
  • Leadership
  • Management
  • Qa
  • Quality Assurance
  • Recruiting
  • Telephony
  • Training

Services

  • Excellent service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Email Support, Chat,Data Entry, Technical,Researcher,consultant, Customer service, QA analyst, Wide experience in call center supervision of providing good customer service. Technically smart with strong...

    CoachingConsultantCustomer ServiceData EntryEmail Services

About

Wide experience in call center supervision of providing good customer service. Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Did interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet metrics target, efficiency levels and quality assurance standards.

Core competencies include:
• Driving the development of high performance and superior customer service.
• Creating and team that supports client programs, service and products effectively.
• Recruiting, developing/training, coaching, motivating, retaining and evaluating qualified staff.
• Ensure service levels are satisfied by leading floor management and workflow distribution.
• Maintaining talk/wrap time, service, data and both customer and client satisfaction levels.