Jimmy Dorvilus

Santo Domingo Este, Santo Domingo, Dominican Republic

Yearly Stats: $0 Earned |

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Jimmy Dorvilus

Telemarketing, Lead generation, Customer Service, Technical Support, Team management, Data entry

I am an experienced call center specialist, confident, Independent, reliable, punctual very organized, hardworking professional and always willing to go the extra mile. I have over 8 years of experience in customer service customer service, Technical support, sales, support and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals.

I thrive to deliver excellent performance in my work field, and I love to push myself to be the best and accomplish my goals. Started as a customer service representative and got quickly promoted as team leader, and then supervisor, followed by a call center management promotion, I can definitely guarantee a Quality of service above 90%, always exceeding your customers' expectation.

In July 2011 I started with Alorica for Samsung Electronic Canada (SECA) as a bilingual customer support representative, 2 months later I was promoted to the level 2 of technical support (Tier 2). and then to remote management. I was awarded the best agent on multiple occasion.

In 2016 I started working remotely for NCP as a sales representative, helping patients find the medical equipment they need. In less than 4 months with the company, I was promoted to a supervisor (team management) position to hire, train and supervise a team of 27 sales and customer service agents. Create an environment of teamwork and high productivity for individuals within the Campaign. Coach and develop personnel to ensure the compliance of all policies and procedures required for daily tasks. Check daily KPI's (Key Performance Indicator) and other metrics to provide day to day feedback to team members. Detect areas of opportunities and provide Performance improvement plan to bottom box performers.

I speak English, French, Spanish and Haitian Creole and write all four languages very well. I have experience with Avaya and EyeBeam as tools for work. I know how to manage Microsoft Word, Powerpoint and