A reliable General Virtual Assistant | Customer Service Expert | Sales Expert | Cold Caller | Travel and Hospitality Agent
An experienced BPO professional since 2015 that was able to experience handling different type of accounts which referred here as "project". Mastered almost all types of customer support roles such as for inbound/outbound representative, email and chat supports. In terms of knowledge and skills, I am already well trained and an expert for pure customer support, retentions, sales, travel accounts, lead convert and anything else that mainly focuses on assisting customers/clients.
Experienced are as follows :
Customer Experience and Retention Support | RingCentral | B2B Client
August 2021 - December 2021
Support B2B through Inbound outbound and corporate emailing. In charge of saving customers that wanted to cancel subscription with RingCentral. Propose to company head and/or person's who make decisions into buying out company needs.
Customer Support Ambassador | TDCX
July 2021 - December 2021
Handled Airbnb, support both Host and guest with their concerns regards with their reservations or listings. Caters mostly EMEA regions and some regions in USA through Inbound/Outbound callings, Emails and chat support.
Customer Service Representative | Enshored
October 2020 - December 2020
Evaluates customer with their credit scores if they are eligible for the specific type of products that they wanted to apply, communicates with banks directly on behalf of the applicant, and provides the payout to customer once their application is approved with the bank.
Sales Development Representative | Boldr Inc
February 2020 - July 2020
Assigned into turning Leads into sales. Should be able to reach the client quota for each working day which was absolutely done by me as expected. Doing outbound calls regularly on the leads that was given to me on my bucket.
Retention Specialist Level III | Quantrics (BELL Canada)
February 2018 - June 2019
Handled BELL Canada, one of Canada's well knowned provided for telecommunications. Assisting customers regards with their concerns on their servi
Work Terms
Whatever the business needs is, I'm good with your options :)
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