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Skills

  • Account Management
  • Administrative Assistant
  • Client Administration
  • Client Contact
  • Client Development
  • Correspondence Management
  • Customer Service
  • Management
  • Microsoft
  • Operations Management
  • Order Processing
  • Telephone Support
  • Templates
  • Virtual Assistants

Services

  • Weekly Admin Support – VA

    $25/hr Starting at $100 Ongoing

    Dedicated Resource

    I provide reliable and professional virtual assistant support designed to help business owners, executives, and entrepreneurs free up valuable time and stay organized. My weekly admin support package...

    Account ManagementAdministrative AssistantClient AdministrationClient ContactClient Development

About

Friendly, Capable, and Versatile Administrative & Operations Support Professional

With 20+ years of hands-on experience, I provide a reliable, well-rounded approach to administrative, operational, and business support. My background spans executive assistance, project coordination, client relations, marketing support, and sales operations, all rooted in strong communication, efficiency, and a genuine commitment to helping teams thrive.

I specialize in streamlining workflows, managing CRMs, supporting business development, and coordinating both internal teams and client-facing projects. Highly adaptable and organized, I’m comfortable managing shifting priorities in fast-paced environments while keeping projects, communications, and deliverables on track.

My career spans diverse industries, including SaaS, real estate, staffing, marketing, financial services, automotive, digital media, travel, and hospitality. This broad exposure allows me to plug in quickly, adapt to different systems, and contribute immediate value.

Core Strengths

Executive & Administrative Support – Calendar management, correspondence, reporting, workflow optimization.
Client Relations & Customer Service – Professional liaison, issue resolution, client retention.
Project & Operations Coordination – Deliverable tracking, task board updates, goal alignment.
Marketing & Social Media Support – Campaign coordination, content scheduling, analytics monitoring.
Sales Support & CRM Management – Lead follow-up, invoicing, pipeline organization.
Bookkeeping & HR Administration – Billing, payroll, onboarding/offboarding, compliance.
Travel, Events & Hospitality Coordination – Logistics planning, event scheduling, vendor management.

Professional Standards
I operate under NDA, ICA, and SOW agreements to protect confidentiality and establish clear deliverables. Billing is handled through PayPal Business Services with transparent monthly invoicing.

Education & Credentials

M.S. in Business with AI Focus – Florida Institute of Technology (2025–2027)
B.S. in Business Administration & Marketing – Southern New Hampshire University (2017–2019)

Certifications: Internet Marketing (Art Institute of Pittsburgh, 2018), AWS Business, Technical & Cloud Economics Accreditations (2019)

Tools & Platforms
HubSpot | Salesforce | QuickBooks | Asana | Trello | Notion | SEMrush | Ahrefs | Google Analytics | WordPress | YouTube | Canva | Google Workspace | Microsoft Office Suite

📍 Greater Tampa Bay Area, FL | 📧 jmamanagementgroupllc@gmail.com | 📞 (727) 207-8268
🔗 LinkedIn: linkedin.com/in/juliemandrews

Work Terms

All engagements follow standard work terms. A Non-Disclosure Agreement (NDA) protects your information, and an Independent Contractor Agreement (ICA) can cover ongoing partnerships. For larger projects, a Statement of Work (SOW) outlines deliverables and timelines. Billing is managed through PayPal Business Services with monthly invoicing, ensuring clear records. A minimum weekly commitment applies, with flexible options to scale as needed.