The guru of Services Drafts Justina Mae Soriano Job success is always my goal I am a high performing strategic-thinking professional with almost 4 years’ experience in a Business Process Outsourcing and currently looking for projects as a freelancer. Highly skilled at relationship-building with clients and across organizations and teams; even in writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well-versed in all phases of recruitment and hiring, including defining job roles and experienced at managing projects from the requirements gathering/needs identification phase through to completion.I've worked with a lot of known campaigns before such as Glowpoint, wherein I am a Technical Support Representative, Back Office Representative, Email and Chat Support at the same time. Following, I've been with eBay, wherein I was a Chat Support specialist. We used to cater order takings, resolving customers' concerns and as well as doing primary troubleshooting for their accounts. Then later, when they parted from PayPal, I worked for PayPal as an Account Specialist where in the duty is not as much as different from eBay but what's the catch is I've been promoted to a Senior Account Specialists. Tasks added are keeping the records of customers securely as well as handling escalations. Two years after, I decided to take a leap with Amazon as an Account Specialist too and promoted as a Subject Matter Expert after 6 months. After, from customer service, I wanted to broaden my experience so I challenge myself to be in a Sales industry which is with EarthLink - I was able to improve my skills in sales in a short period of time. As a result, I was able to hit the quota/target with a success score of 200% by first month. After that, I decided to become a freelancer and my first job was a Senior Quality Analyst for calls of call center representatives at PointQA while I was an ESL Teacher at Bibo Global. After that, I was able Work Terms Available more than 30 hrs/week.