E-Commerce Specialist

• Processing orders & responding to customer inquiries thru phones & emails.
• Monitoring the database to check the incoming orders.
• Update inventory records and prepare invoices
• Resolve billing discrepancies.
• Coordinate closely with drivers and dispatchers to confirm successful deliveries
• Generate shipping label & Bill of Lading
• Product onboarding through the Home Depot platform.
• I am responsive and polite when it comes to email/chat inquiries.
• I've been working in the Eastern Standard Time zone for nearly four years and have a reliable internet connection at home.


Team Leader

• Monitor team performance and supervise day to day operation of team members.
• Delegate tasks to team members ensuring they meet their everyday Quota.
• Provides guidance, training & coaching to team members.
• Communicating with clients, giving updates on projects.
• Generates and submit detailed reports.
• Extensive experience in advertising products and services in Kijiji, Craigslist, Zumper and Padmapper
• Experts in Handling Appointment Setting (Outbound Calls)
• Knowledgeable in SEO (Search Engine Optimization),
SMM (Social Media Marketing) and SEM (Search Engine Marketing).
• Strong ability to finish & deliver projects on time.

Achievements:
Exemplary Employee of the Year- 2016
Best Team of the Year- 2017
Attended Human Resources Convention in Singapore- 2018
Lifetime Retirement & Beneficiary Awardee- 2019

Work Terms

EST & Hourly Rate

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