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Skills

  • Customer Service
  • Customer Service Management
  • Customer Service Representatives
  • Customer Support
  • Forecasting
  • Management
  • Marketing
  • Phone Support
  • Sales
  • Time Management
  • Virtual Assistants

Services

  • Customer support / Admin services

    $12/hr Starting at $25 Ongoing

    Dedicated Resource

    Sales marketing manager, sales manager and customer service representative with nearly 9 years of experience combined. Responsible for generating an increase of 15% of new business to business sales with...

    Customer ServiceCustomer Service ManagementCustomer Service RepresentativesCustomer SupportForecasting

About

Consider me you will NOTregret it. Sales marketing manager, sales manager, sales representative, and marketing assistant with nearly 9 years of experience combined

Sole Beauty Supply LLC Clermont, FL 2015 – Present
Sales Marketing Manager
Tasked with supervising and training a team of eight to generate new business to business (B2B) sales in the Central Florida area; perspectives were salon owners, distributors, retail business owners and overseas manufactures. Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Created and managed all schedules with representatives. Established sales objectives by forecasting and developing monthly sales quotas; projected expected sales volume and profit for existing and new products. Surpass all quarterly goals while preserving the integrity of the company.

CenturyLink Apopka, FL 2012 – 2015
Business to Business Sales Representative
Responsible for generating and sustaining relationships with CenturyLink business customers. In addition to handling general customer service questions and task. Worked with mid-size businesses to large companies to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at the lowest total delivered cost. Acquired new customers from incoming calls, occasional outbound calls to potential prospects and existing customers by the means of up selling.


Convergys (ATT) Remote Location 2012-2013
Customer Service Representative
Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Work Terms

Monday - Friday Open to weekend hours