Experienced customer service and technical support specialist dedicated to promoting a professional and positive attitude with every interaction in order to provide exceptional service.
Professional Experience:
1. Technical Support Advisor- Work At Home
Apple Inc., (Work-At-Home-Advisor) Austin, TX (Home Office location: Colorado Springs, CO
Handle all calls related to iOS devices; (iPad, iPhone & iPhone). Provide troubleshooting techniques to resolve a variety of issues.Scheduling appointments, selling warranty agreements, & exceptions.
Transferring to correct department and noting each case accurately. Checking the status of repairs, running diagnostic tests.
2. Office Manager
High Definition Entertainment Colorado Springs, CO
Managed all promotion, marketing and advertising for events/venues. Direct all correspondence to correct department for prompt response. Ensured all documentation was filed and categorized with accuracy. Organized, detail-oriented, scheduled appointments, travel arrangements. Recorded minutes adhere to the maintenance of the front office.
3. Administrative Leasing Assistant Acute Property Management Colorado Springs, Colorado
Handled all general inquiries in regards to the application and/or approval guidelines regarding the properties. Posted notices such as 3-day demand, pest or maintenance work orders, court dates for eviction processing. Ensure the cleanliness of the property; including entrances and laundry room facilities. Verified the consistent and proper necessities such as fire alarms, hallway lights, exit signs & fire extinguisher. Scheduled appointments for the regional property manager. Responsible for front office coordination, and CRM Functionality.
4. Data Entry Specialist (WOW Cable) - Temporary Assignment Colorado Springs, Colorado
Specialized in meticulous data entry into a spreadsheet application to concur contract dates (Start date, Length of contract, end date) Reviewed scanned contracts to make sure it was legally binding with a signature from both parties and the latest date of renewal.
Other professional experience include position such as telephone interviewer and Data Entry Specialist.
Work Terms
My time zone is Mountain Standard Time Denver, I am available 7 days a week from 10 a.m. until 10 p.m.
My minimum hourly rate would be in accordance with my States minimum wage which is $10.50 an hour and the maximum hourly rate which I previously was a sign that is $17 an hour.
My communication style is very direct and informative I strive on constructive criticism I am detail-oriented always providing meticulous accuracy in my work, both Professionally and Personally.