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Skills

  • Customer Service
  • Admin Support
  • Change Order Analysis
  • Claims Review
  • Collections
  • Credit Analysis
  • Customer Service Management
  • Data Entry
  • Debtor Finance
  • Dispute Settlement
  • Management
  • Ms Excel
  • Ms Word
  • Order Entry
  • Order Management

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Services

  • B2B and Retail Drop Shipping

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    My current role as a senior lead entails handling a wide range of strategic B2B portfolios covering both custom made OE and popular Aftermarket parts drop shipping to any retailer and vendor globally...

    Admin SupportChange Order AnalysisCustomer ServiceData EntryMs Excel

  • Customer Service Management

    $12/hr Starting at $25 Ongoing

    Dedicated Resource

    I am currently the senior specialist leading a team of 3 in drop shipping and tracking backorders, inventory forecasting and plant/warehouse coordination and traffic control for the OE/Aftermarket department...

    Customer ServiceCustomer Service ManagementManagement

  • B2B Accounts Receivables and Settlement

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    • Analyzed and assessed client’s payment history and credit score to gauge financial capability for credit modification, settlement disposition for accounts with notarized limited power of attorney. •...

    Claims ReviewCollectionsCredit AnalysisDebtor FinanceDispute Settlement

About

Account Manager,Client Services, B2B Order Management, and Retail Customer Service Expert

Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions which is clearly interrelated with my extensive experience in business to business settlements and my contribution to collections and supply chain industry has been rewarding. I have worked and collaborated with world-renowned, reputable companies and have streamlined negotiations and approved feasible payment solutions with their trusted clients. I have reduced company costs through various debt collection strategies, drop ship techniques and operations. With my extensive experience, it has been my commitment to deliver unparalleled customer service, world class business ethics with the main goal of reducing debt and exceeding cash targets..

I am currently leading a team of 3 under the Aftermarket drop ship department of Continental ContiTech formerly Goodyear Engineered Products servicing NOrth America and Canada,

Further qualifications include but are not limited to the following:
• Successful track record in negotiations, credit analysis and collections working as a team and individual effort contributions utilizing MS Office, Oracle Systems Software, in house systems software in generating back office reports and cost analysis.
• Strong background in supply chain, research and customer service.
• Demonstrated capacity to develop and maintain comprehensive and administrative processes that improve the efficiency of day-to-day operations.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am positioned to exceed your expectations. I would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail.

Work Terms

I have been working US business hours for almost 8 years to date and am willing to dedicate 50+ weekly I am looking forward to discuss further via Skype or Viber anytime.

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