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Skills

  • Management
  • Microsoft
  • Quality Assurance (QA) And Testing
  • Active Directory
  • Administrative Assistant
  • Analytics
  • Appointment Setting
  • Business Consulting
  • Chat Support
  • Creative
  • Data Entry
  • Design
  • Design Process
  • Directory Submission
  • DNS

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Services

  • Virtual Assistant / Tech support

    $9/hr Starting at $26 Ongoing

    Dedicated Resource

    customer communication skill (proper etiquette), researching, design, organizational skill, time management, e-mail management, critical thinking, data analysis, observational skill

    Administrative AssistantData EntryEmail SupportQuality Assurance (QA) And TestingTechnical Support
  • E-mail and Chat Support

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Expertise in using Microsoft outlook and Office 365 Expertise in appointment setting Expertise in e-mail management Responsive to customer inquiries

    Appointment SettingChat SupportEmailMailManagement
  • Social Media Manager

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Expertise in social media platform such as facebook, twitter, google+, youtube Responsive to client inquiries Design (graphics and videos)

    DesignFacebook AdvertisingGoogleGraphic DesignManagement
  • Information Secuirty/Malware Analysis

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Technical knowledge in virus/malware handling/malware testing Creation of Root Cause Analysis Technical proficiency in using monitoring tools such as Process Explorer, InstallRite, TCPview Knowledge in...

    Active DirectoryAnalyticsBusiness ConsultingCreativeDesign Process

About

I'm a hardworking, reliable and tech savvy person who is capable of providing a quality result for the given tasks

Work Experience

Trend Micro Inc. – Threat Response Service Engineer (June 2014 – February 2018)


• Meet business objectives and team targets
• Assist customer/client’s System Administrators in resolving malware outbreaks using Trend Micro Products.
• Manage and monitor escalated cases.
• Perform malware analysis on a virtual environment using the following tools:
InstallRite, Bintext, Hiew, Wireshark, Process Explorer, etc.,
• Test the malware’s behavior and provide results and analysis to the customer
• Create root cause analysis reports for critical threat issues
• Research on emerging threats
• Provide solution to client’s/customer’s issue using Trend Micro Products within the given timeline.
• Improve technical knowledge and skills through trainings and certifications
• Share additional knowledge to team members through TOI’s


Hewlett-Packard Philippines (ITO) – Global Service Desk (September 2012 – May 2014)

• Meet business objectives (target SLA’s, scorecards, CSAT)
• Front-end service desk support for partner company via phone and e-mail
• Monitor and manage open cases to resolution
• Provide basic troubleshooting using the following applications:
SAP Frontend, Active Directory, Webex, RDP, RSA. MS Word, MS Excel, Windows 7 OS, Printer issues, AS400
• Create user account/profile using the following applications: SAP, Microsoft Exchange Console, Active Directory, RSA Console
• Assign extension numbers to end user
• Provide Admin Access to end users

Work Terms

working hours: 10-30 hours a week
contact: (alyanah.ajido@gmail.com; skyeID: mara.ajido)
payment method: paypal