Pocket-Smart Tech Solutions. Fast, Reliable, Results-Driven.

18+ years in IT has taught me one thing: when systems and people align, everything works better—and that’s where I add value.

I’ve built experience across many roles, in different industries from IT Project Engineer, IT Service Coordinator, and Tier 1 Support Engineer, becoming the go-to “fixer” when issues arise. From faulty printers and network dropouts to cloud challenges and complex software faults, I quickly identify root causes and resolve them with minimal disruption. Whether it’s a simple password reset or in-depth troubleshooting, I work methodically, efficiently, and with strong attention to detail.

I’m highly comfortable in Microsoft 365 environments—managing tickets, supporting users remotely, and ensuring systems remain secure, compliant, and reliable. I take pride in doing things properly: clean configurations, clear documentation, and consistent follow-through.

Where I really stand out is in Power BI. I enjoy transforming messy, unstructured data into meaningful insights—cleaning, modelling, and building dashboards that are both accurate and easy to understand. I focus on the finer details others might miss, because that’s where real value is uncovered. Data should be clear, actionable, and tell a compelling story.

I’m proactive by nature, often resolving issues before they escalate. I communicate technical concepts in plain language, collaborate easily with diverse teams, and bring a calm, solutions-focused mindset to every situation. Pressure sharpens my focus, and I make sure the job is done right the first time.

Work Terms

1. Scope of Engagement — Services follow agreed specs, deliverables, and timelines in Guru WorkRoom or written agreement; changes require written approval.
2. Hours of Operation — Flexible availability: up to 40 hrs/week full-time, or as-needed for hourly/task work; hours & time zones confirmed upfront.
3. Payment Terms — Negotiable: fixed-price, hourly, task-based, or monthly retainers; all via Guru’s SafePay (unless contracted otherwise); invoicing per milestones/cycles; work pausable for non-payment.
4. Turnaround Time — Timelines set per project based on complexity, client feedback, and revisions; expedited options possible with extra fees/availability.
5. Communication Policy — Email mandatory for official records/audit trail; other channels (calls, chat) only if agreed in writing; all key decisions/change requests confirmed via email.
6. Data Protection & Privacy Compliance — Aligns with POPIA (South Africa) and GDPR (where applicable); lawful/minimal processing, strong safeguards, limited retention, prompt breach reporting; client must provide lawful basis and avoid unnecessary sensitive data.
7. Confidentiality — Client info/IP kept strictly confidential, no reuse/disclosure; protected post-project; optional NDA available.
8. Intellectual Property — Ownership transfers to client on full payment (unless otherwise agreed); provider may reference non-sensitive work in portfolio.
9. Revisions & Change Management — Reasonable revisions included per scope; extras or changes cost additional fees and require email documentation.
10. Termination & Dispute Resolution — Either party can terminate with written notice; pay for completed work; amicable resolution first, then Guru dispute process.
11. Limitation of Liability — Services provided carefully; liability capped at contract value (except where law prohibits).
12. Acceptance of Terms — Starts via engagement, funding milestones, or written confirmation.