Banner Image

Skills

  • Power BI
  • Web Research
  • Writing
  • Administrative Assistant
  • Article Writing
  • Audio Editing
  • Business Intelligence
  • Call Centre
  • Customer Service
  • Dashboard Design
  • Data Analysis
  • Data Visualization
  • Email Services
  • Excel Dashboard Design
  • Excel Programming

Sign up or Log in to see more.

Services

  • Call Centre Planning

    $8/hr Starting at $30 Ongoing

    Dedicated Resource

    Create or advise you on how to create working schedules for your Call Centre Staff. I will help you forecast staff headcount needs for a specified period of time. I will help you manage metrics such as...

    Call CentreExcel Dashboard DesignForecastingKey Performance Indicator (KPI) DesignPlanning

  • Virtual Assistant

    $8/hr Starting at $40 Ongoing

    Dedicated Resource

    Get the best and experienced virtual assistant with over 2 years experience in virtual assistance. I offer administrative support, customer support, email admin, meeting scheduling among other services...

    Administrative AssistantCustomer ServiceEmail ServicesExcel Dashboard DesignExcel Programming

  • Trasncriptor

    $8/hr Starting at $30 Ongoing

    Dedicated Resource

    I transcript audios and videos to save time for you busy schedule or to be able to turn in into a translatable format. I can transcript English, Swahili and Dholuo audios.

    Audio EditingLanguage TranslationTranscription

  • Web Research

    $8/hr Starting at $40 Ongoing

    Dedicated Resource

    Web research is a vital tool for an online writer who wants to deliver quality articles that satisfies the client. I do quality web research before handling a project to ensure i have vital information...

    Article WritingResearchWeb ResearchWriting

  • Power Bi Dashboard Developer

    $10/hr Starting at $40 Ongoing

    Dedicated Resource

    I will help create interactive power bi dashboards to automate your day to day activities or help with reporting My dashboards will include interactive charts, descriptive tables, decomposition tree diagrams,...

    Business IntelligenceDashboard DesignData AnalysisData VisualizationExcel Dashboard Design

About

Always Get it done

An experienced Call Centre Planning and Management with over 3 years experience in Forecasting, Staff Planning, Omni-Channel support and Business Reporting. I can create solutions for your troublesome Staff Schedules, balance Time Offs and Leaves. I can develop Business Intelligence Reporting Dashboards with Excel, Power Bi and Tableau for your day to day operations. I will help you create working schedules for all your staff, manage occupancy and shrinkage stress. I will help you create working processes for managing key performance indicators for your Call Centre Agents and Support Staff.

Work Terms

Available over 30 Hours a Week

Attachments (Click to Preview)