I help businesses to transform themselves through customer intelligence and improving customer experience as this is the only true differentiator
I hold a masters degree in Business, Mathematics and Informatics and is a certified customer experience manager. I worked in large corporates for 15 years before starting my own company and freelancing 3 years ago.
I'm comfortable in the strategic, tactical and operational environments and also very delivery focused. I hold myself to very high standards and ensure that value is added.
I consult to start-ups, medium and very large corporates both locally and internationally and would love to help you solve business challenges.
Specific skills: Excel & PowerPoint; Data management & analysis; Customer & market research, Survey design, report writing & eBook writing; risk management; auditing; customer journey mapping; customer experience management and measurement; customer acquisition, retention, loyalty, cross-sell and penetration; customer capital
As per customer requirements