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Skills

  • Enterprise Marketing
  • Leadership
  • Marketing Management
  • Sales Management
  • Strategy Development
  • Account Management
  • Call Center Management
  • Campaign Management
  • CRM
  • Customer Service Management
  • Information Technology
  • Thought Leadership
  • Content Marketing
  • Content Writing
  • Creative Design

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Services

  • CRM Strategy - Open Discussion, Q&A

    $100/hr Starting at $100 Ongoing

    Dedicated Resource

    Maybe you're starting your CRM implementation journey, or you're in the process of switching CRM systems, or you're stuck on a topic where you need more guidance, and you need it quickly. Let me help...

    Account ManagementCall Center ManagementCampaign ManagementCRMCustomer Service Management

  • CRM Thought Leadership Presentation, Q&A

    $100/hr Starting at $100 Ongoing

    Dedicated Resource

    You're starting your CRM implementation journey and you want to hear the lessons learned or best practices from a CRM guru.  Let me help your team by delivering a 20 minute presentation about the Top...

    Account ManagementCall Center ManagementCampaign ManagementCRMCustomer Service Management

  • Marketing Discovery Workshop

    $100/hr Starting at $300 Ongoing

    Dedicated Resource

    A 3-hour workshop to define your business mission, purpose, values, perfect customer and your key offer for your business. This is a great planning workshop to help you write up your marketing strategy...

    Enterprise MarketingLeadershipMarketing ManagementSales ManagementStrategy Development

  • Digital Marketing Resource

    $20/hr Starting at $100 Ongoing

    Dedicated Resource

    Are you a small to medium sized business in need of affordable digital marketing solutions? My daughter and I have formed a team that can help you quickly get up and running with your digital marketing...

    Content MarketingContent WritingCreative DesignDesignDigital Marketing

About

I foster a culture of sharing customer and employee engagement best practices.

I started my information technology career as a computer programmer for Caterpillar, Inc. and quickly progressed into leadership roles in marketing and sales operations. I've seen technology rapidly evolve over the past 24 years and have been a key player in developing and implementing large scale CRM (Customer Relationship Management) systems to support business growth.

I have a unique skillset overseeing CRM initiatives within IT and business leadership roles and I know how CRM needs to fit into an organizations culture and process.

I serve as a thought leader and business advisor working closely with clients to implement customer engagement and CRM strategieis to enable business growth.

Work Terms

Located in the United States, Central Time Zone. Work hours are flexible.
Terms of Payment - Net 30 for larger engagements, Upfront payment required for short term consulting.
Communication Methods - email, teleconference, video conference, in person travel with agreed T&E terms in SOW