Senior Customer Support Manager | Virtual Assistant | Shopify & Dispatch Operations Expert (7+ Years)
Professional Overview
With over 7 years of experience in customer service and operations support, I specialize in delivering professional and reliable support for growing businesses.
I have worked with international clients across the US, UK, and Canada, managing:
• Live Chat & Ticket-Based Support
• E-commerce Customer Handling (Shopify & Online Stores)
• CRM Organization & Lead Management
• Order Processing & Refund Coordination
• Customer Follow-ups & Satisfaction Handling
• Dispatch & Work Order Coordination
• Virtual Assistance & Administrative Support
I understand that customer service is not just about responding to inquiries — it’s about protecting brand reputation and increasing customer loyalty.
Over the years, I have:
✔ Managed high volumes of customer interactions daily
✔ Coordinated technicians and service scheduling
✔ Maintained organized CRM systems with no missed leads
✔ Helped improve response time and customer retention
✔ Assisted in upselling and improving customer lifetime value
I am available full-time and flexible across time zones.
For larger projects, I can also provide a trained remote support team under my supervision to ensure consistent service coverage and operational efficiency.
I focus on long-term partnerships and treat every business I work with as my own.
Work Terms
Work Terms
✔ Available Full-Time (40+ hours per week)
✔ Flexible Across Time Zones
✔ Open to Hourly & Fixed-Price Projects
✔ Clear Communication & Regular Updates
✔ Long-Term Collaboration Preferred
For growing operations, I can also provide a managed remote support team if needed.