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Skills

  • Customer Service
  • Gaming
  • Lead Generation
  • Team Management
  • Accounting
  • Amazon AWS
  • BPO
  • Creative
  • Email Services
  • Google
  • Help Desk
  • Inbound Marketing
  • Invoicing
  • Likes
  • Marketing

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Services

  • General VA for a Google partner Company

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Currently working as VA with AppsEvents with tasks such as: - Create documents in preparation for upcoming events. - Answer tickets through Help Scout. - Chase invoices. Create or edit website and Social...

    AccountingBPOCreativeCustomer ServiceEmail Services

  • Customer Service Lead

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Previous work: - Amazon Seller Support team lead - Riot Games Team Lead Responsibilities are coaching, escalations, meet KPI and client needs. Provide excellent support.

    Amazon AWSCustomer ServiceGamingLead GenerationTeam Management

About

Hoping to be a contribution to your company with my skills to create a better environment.

Currently working as VA with AppsEvents with tasks such as:
- Create documents in preparation for upcoming events
- EventsFrame (a ticketing software) support via Help Scout. I answer inquiries in email.
- Chase Invoice from clients with accounts payable.
- Create or edit website based on company's template.
- Social media marketing

Previous work:

Amazon Seller Support team lead with responsibilities such as:
- Coaching
- Team meetings
- Call escalation
- Makes sure that the team is performing and attendance is always checked.

Riot Games Player Support Supervisor with responsibilities such as:
- Coaching
- Team meetings
- Answer escalation tickets via Zendesk
- Meeting performance metrics and attendance

JP Morgan Chase customer support for Credit cards. Responsibilities:
- Answer inbound calls
- Provide accurate resolution and judgement
- Hit metrics like AHT and QA score.

I have both experience in the BPO and as VA. I have worked a total of 6 years in the BPO industry and 1 year and counting as VA.

In my spare time, I record videos for Youtube and do vlogs.

Hoping to work with you soon and put my strengths to your benefit. Preferably part time.

Work Terms

I prefer to work part-time as I have a full time job. Payment is negotiable and I would prefer a morning shift.