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Skills

  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Customer Experience Management
  • Customer Satisfaction
  • Customer Service Management
  • Customer Service Training
  • E Commerce
  • Help Desk

Services

  • CUSTOMER SERVICE SUPPORT

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I provide reliable and professional customer service support for e-commerce and online businesses. My service includes managing customer inquiries through shared inboxes, marketplace messaging systems,...

    Client ContactClient Issue ResolutionClient OrientationCustomer Experience ManagementCustomer Satisfaction

About

Professional Customer Support

I am a Customer Service and Administrative Professional with experience in data entry, Microsoft Office, and general office tasks. I manage documents, update records, prepare reports, and support daily operations efficiently.
I communicate in Bahasa Melayu, English, and basic Mandarin, helping me assist a variety of customers. In customer service, I handle inquiries, provide product information, manage feedback, and resolve issues professionally to ensure a positive experience.
I also manage an AI chatbot, updating responses, monitoring performance, and improving interactions. With strong communication and attention to detail, I can support teams effectively.

Work Terms

30