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Skills

  • Account Management
  • Avaya
  • Client Issue Resolution
  • Communication Skills
  • CRM
  • Customer Service
  • Freshdesk
  • Order Processing
  • Quality Assurance
  • Salesforce
  • Telephone Support
  • Zendesk

Services

  • Customer Service Expert

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Provide excellent customer support via phone, e-mail, and live chat Handle inquiries, complaints, and feedback promptly and professionally Resolve issues efficiently to ensure high customer satisfaction...

    Account ManagementAvayaClient Issue ResolutionCommunication SkillsCRM

About

Customer Support Guru

I am a self-starter and self-motivated individual who thrives in a remote work environment. I enjoy working from home, which allows me to stay focused and productive while balancing my personal and professional goals. I've spent 6 years in customer service and 2 years as an administrative assistant. Throughout my career, I've handled various customer support channels, including phone, e-mail, and chat, giving me a strong foundation in communication and problem-solving.

I've also had the opportunity to work in diverse industries such as telecommunications, technology, e-commerce, construction, and healthcare, which allows me to adapt quickly to different processes, systems, and customer needs. I take pride in providing excellent customer service by being helpful, friendly, patient, and solution first mindset. My previous role has also helped me become highly organized, computer literate, and able to handle multiple tasks.

Beyond my work life, I am a mom of two and a homebuddy. I enjoy any activities that can be done at home, whether it's just cooking, watching movies, or organizing our home. I also enjoy playing outdoor games like volleyball and badminton when I get a chance.

Work Terms

Hours of operation: 8 hours
Payment terms: weekly
Preferred communication style: I like to use online chat for fast communication and Zoom or Google Meet for more in-depth meetings when necessary.