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Skills

  • Customer Service
  • Communication Skills
  • Customer Satisfaction
  • English Language
  • Japanese
  • Microsoft
  • Nursing
  • Skype
  • Facebook Advertising
  • Management
  • Ad Posting
  • Adobe Photoshop
  • App Development
  • Avaya
  • Business Management

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Services

  • Data Entry

    $8/hr Starting at $25

    I'm a Nursing graduate that is why I'm very keen details and every single information is important for me. I have done a lot of researches especially when I was still a student and have graduated last...

    Communication SkillsCustomer SatisfactionCustomer ServiceEnglish LanguageJapanese
  • Office Management

    $8/hr Starting at $25

    I'm a Nursing graduate that is why I'm very keen details and every single information is important for me. I have done a lot of researches especially when I was still a student and have graduated last...

    Communication SkillsCustomer SatisfactionCustomer ServiceEnglish LanguageJapanese
  • Medical Secretarial Support

    $8/hr Starting at $25

    I'm a Nursing graduate that is why I'm very keen details and every single information is important for me. I have done a lot of researches especially when I was still a student and have graduated last...

    Communication SkillsCustomer SatisfactionCustomer ServiceEnglish LanguageJapanese
  • Research & Fact Checking

    $8/hr Starting at $25

    I'm a Nursing graduate that is why I'm very keen details and every single information is important for me. I have done a lot of researches especially when I was still a student and have graduated last...

    Communication SkillsCustomer SatisfactionCustomer ServiceEnglish LanguageJapanese
  • Other - Admin Support

    $8/hr Starting at $25

    I'm a Nursing graduate that is why I'm very keen details and every single information is important for me. I have done a lot of researches especially when I was still a student and have graduated last...

    Communication SkillsCustomer SatisfactionCustomer ServiceEnglish LanguageJapanese
  • Ecommerce

    $9/hr Starting at $25

    eCommerce Manager – 3 years handling different order related tasks for various company types like dropshipping, made-to-order or if the company is using a fulfillment center. Most of the tasks I did were:...

    Business ManagementE-CommerceInventory ManagementMagentoManagement

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About

Customer Service | E-commerce | Social Media | VA

eCommerce Manager – 3 years handling different order related tasks for various company types like dropshipping, made-to-order or if the company is using a fulfillment center. Most of the tasks I did were:

? Order processing
? Order fulfillment
? Coordination with couriers, shipper and suppliers
? Refund processing
? Handling return issues
? Inventory management
? Supplier and product research

Online shopping platform handled:
? Shopify
? Magento
? Volusion

Ecommerce application handled for a dropshipping company:
? Oberlo
? Aliexpress

Social Media Manager – 1 year experience on managing social media pages like Facebook, Instagram and Pinterest.

Tasks:
? Social Media Management
? Newsletter creation
? Posting contents
? Editing photo contents via Canva or Photoshop
? Scheduling of social media posts
? Reaching out to Instagram influencers and YouTube v-loggers for collaboration

Social Media pages handled:
? Facebook
? Instagram
? Pinterest
? Twitter

Social media content scheduling application used:
? Hootsuite
? Tailwind
? Mailchimp

Customer Service – Provided 4 years of customer support through email, live chat and email.

Applications handled related to customer service support:

? Avaya
? Ring Central
? Zendesk
? Freshdesk
? Tidio Live chat
? Zopim
? Facebook Messenger

Virtual Assistance - provided administration work such data entry and research

Task management application handled:

- Trello


CRM handled:

- Insightly
- Zoho


I’m very flexible that’s why I had been exposed to different fields of online work as well such as:

- Online English teaching to Japanese
- handled a team of transcribers where I proofread their work and manage every project that comes in
- transcription

I’m a highly self-motivated professional with a passion which drives me toward my goals but it's the hard work that produces my success

Work Terms

Availability: Monday - Saturday
Preferred communication: Skype, email and What's app

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