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  • Tier 2 Social Media Advocate

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Hello, this is Kelly Domingo. I'm a Tier 2 Social Media advocate in my present work. 10 years in being a Customer Service Representative. I can help you handle your customers' inquiry or concern via email,...

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June 2007, this was the year I started my career as an Outbound Sales Representative at the age of 19. I got hired in Green OPS and handled Telecommunications account where we offer customers to get an unlimited calls from US to Philippines for a low rate. It was a very challenging account because you'll be pressured by the sales you need to get just to hit the quota. But it was all good and I've learned a lot from this account like how to sell a product properly and how to entice customers to buy your product.

July 2008, I moved to another company and still my company up until now. Currently, I'm employed in Telus International Philippines. I've been in this company for 10 years. The first account that I've handled is Texas Utilities, it's an energy account. We're receiving calls from customers who are trying to setup their electric service. We do upsell as well by offering them the best priceplan that they can get.

After TXU, I got transferred to Zynga (Gaming account) where I stayed for 5 years. What I do in Zynga is we answer inquiries or concerns of customers via email, chat and phone. We're using Salesforce tool as a way in answering all those customer concerns.

And at this time, I'm working as a Social Media advocate for Fitbit account. It's a Fitness tracker which promotes health and fitness. As a Social Media advocate, we were trained to answer customer concerns in a casual,but still in a professional way. We're handling Facebook, Twitter, and Instagram. We also answer inquiries or post in Consumer, iOS and Android reviews. We're using the LSW tool as a way of responding to our customers.