Motivated and results-oriented Team Manager and Operations Professional with over five years of experience in the BPO industry, specializing in team leadership, client relations, and process improvement. I started my career as a customer service representative handling multiple chat inquiries daily and quickly advanced to management due to my consistent performance and strong leadership potential.
I have successfully led teams handling telecommunications and financial accounts, developed actionable plans to meet daily performance targets, and ensured high levels of customer satisfaction. My background has broadened my communication, organization, and problem-solving abilities, enabling me to manage operations efficiently while maintaining a positive and productive work environment.
I’m passionate about driving team success, improving operational workflows, and building strong relationships with clients. With a balance of leadership, reliability, and hands-on management experience, I’m confident in my ability to contribute to the continued growth and success of any organization I work with.