I was a team leader for a customer support team with the a UK based food delivery service with years of experience in Lead Generation/Data Entry.
I offer customer support ( Voice Inbound, Outbound, Chat, Email), Lead Generation, Data Entry, Administrative Work. I was also a former Quality Analyst Team Leader tasked with providing analytics for the teams improvement for FTEs of over 700 people. Communicate with teams about their performance and present it to the clients thru weekly, monthly and quarterly business reviews.
Evenbrite - Lead Generation Specialist
June 3, 2013 - November 18, 2016
-Responsible for prospecting, qualifying and generating new sales leads to support sales team.
Deliveroo - Customer service representative
November 2016 - November 2017
-Proactively liaise with Restaurants to ensure all escalations are dealt with efficiently
- Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between Deliveroo partners and customers
Deliveroo - Team Leader
November 2017 - January 2019
-Set clear team goals and KPIs
-Oversee day-to-day teams' operation and performance
-Do regular performance evaluation
-Monitor team performance and report on metrics
Deliveroo - Quality Assurance Supervisor
-Delegate tasks and set project deadlines
-Provide analytics for the teams improvement
-Communicate with teams about their performance
-Report weekly performance to the clients
Work Terms
You can reach me at rjcloc08@gmail.com. Flexible when it comes to work hours.