6+ Years of Proven Experience in Chat & Email Support | Fast, Reliable, and Customer-First Communication
I’m a dedicated and results-driven Chat and Ticket Support Specialist with over six years of professional experience working with global clients across the BPO and EdTech industries. My approach to customer support is simple — every interaction is an opportunity to build trust, strengthen relationships, and turn challenges into positive experiences.
For 3.5 years, I worked with Adobe as a Retention Specialist, supporting global customers with subscription renewals, account troubleshooting, billing issues, and product assistance. That experience shaped my customer philosophy, listen first, understand deeply, and respond with empathy and clarity. I became skilled at helping users find real solutions while maintaining the professionalism and care that brands like Adobe are known for.
Most recently, I worked with IDEMIA, where I provided ticket and live chat support to international customers across multiple regions. I handled complex technical queries, account concerns, and process escalations while maintaining precision, speed, and a customer-first attitude. This role further strengthened my ability to perform in high-volume, fast-paced environments that demand accuracy and accountability.
Over the years, I’ve gained extensive experience in chat and ticket resolution, supporting both B2B and B2C customers with empathy and efficiency. I’m skilled in using Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, and Google Workspace, and I adapt quickly to any new CRM or workflow system.
Here’s what I bring to your business:
6+ years of proven customer support experience, including 3.5 years with Adobe and recent work with IDEMIA.
Expertise in handling chat and ticket-based support for international clients with high accuracy and consistency.
Strong ability to communicate clearly, de-escalate challenging situations, and maintain brand tone across all interactions.
A commitment to delivering professional, human, and reliable service every single time.
Outside of work, I enjoy trekking and exploring nature, which keeps me grounded, patient, and focused, qualities that I bring into every aspect of my professional life.
If you’re looking for an experienced, trustworthy, and detail-oriented Chat and Ticket Support professional who’s been trained by global organizations like Adobe and IDEMIA, I’d be happy to bring that same level of service excellence to your team.
Work Terms
Experience: Over 6 years of customer support experience, including 3.5 years at Adobe as a Retention Specialist and recent global support work with IDEMIA.
Expertise: Customer retention, chat and email communication, technical troubleshooting, subscription renewals, and ticket-based support for international clients.
Tools & Platforms: Skilled with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, and Google Workspace. Quick to learn new systems and adapt to client processes.
Availability: 30–40 hours per week. Flexible with global time zones to ensure timely responses and consistent availability.
Communication: Clear, friendly, and professional at all times. Regular updates through Upwork, Slack, or email. Quick response time during active hours.
Work Quality: Every message is personalized, empathetic, and aligned with your brand’s tone. I prioritize grammar accuracy, context understanding, and effective resolution.
Approach: My background at Adobe and IDEMIA has trained me to deliver enterprise-level support, balancing empathy with efficiency, and professionalism with human warmth.
Payment Terms: Open to hourly or fixed-price projects. Transparent work tracking and progress updates provided throughout.
Confidentiality: Strict adherence to data security and client confidentiality. I’ve worked under global compliance standards and maintained the same level of professionalism in every engagement.