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Skills

  • Business Development
  • Client Contact
  • Client Development
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Customer Service Training
  • HubSpot
  • Relationship Management

Services

  • Remote Sales - Client Support - AI Tools

    $40/hr Starting at $30 Ongoing

    Dedicated Resource

    I help companies improve sales performance, client management and internal processes through structured support and practical AI implementation. Over the past 4 years at Lapland Ice Driving, I have: ...

    Business DevelopmentClient ContactClient DevelopmentCRMCustomer Experience Management

About

I help companies improve sales performance, client management and internal processes through structured support and practical AI implementation.

Over the past 4 years at Lapland Ice Driving, I have:
- Contributed to a 40% increase in company revenue
- Managed approximately 500 HNWI and C-level clients per year
- Organised and supervised high-level events for brands such as Ferrari, Alpine, BP/Castrol, H. Moser etc.
- Worked on a business generating around €5 million in annual revenue

I redesigned our quotation and invoicing system to remove friction and significantly reduce validation and payment delays. I also developed tools to optimise the use of our vehicle fleet.

In a small structure, I also handled marketing, strategy, social media and administrative responsibilities.

I work in French and English and I am available full-time for remote collaborations.

If you need someone reliable who can handle both high-level clients and concrete process improvement, I would be glad to help.