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Skills

  • Analytics
  • Capacity Planning
  • Chat Support
  • CRM
  • Customer Service
  • Data Analysis
  • Data Management
  • Email Services
  • Management
  • Microsoft Excel
  • Phone Support
  • Salesforce
  • Team Management
  • Technical Support

Services

  • Customer Support(Tech and Non-Tech)

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    I have 11 years of experience in providing Customer Service and Technical Support to US, UK and Australian customers. I have served as a Team Leader for more than 4 years (including 6 months as a Manager)...

    AnalyticsCapacity PlanningChat SupportCRMCustomer Service

About

Customer Support (Technical and Non-Technical)

I have 11 years of experience in providing Customer Service and Technical Support to US, UK and Australian customers. I have served as a Team Leader for more than 4 years (including 6 months as a Manager).

I can provide phone, ticket, email and chat support to the customers. I have worked with different ticketing tools like Remedy, Sys-Aid, Service-now, Salesforce (as CRM), Footprint, Team Dynamix, KACE, Jitbit etc. I have got good experience in doing capacity planning and excel data analysis to work towards the growth of the business. I understand the criticality of meeting SLAs and have always worked to increase the productivity without compromising with the quality. I believe in doing smart work and always try to bring more value addition to the business. I am always eager to up skill myself in order to provide better services to my clients.

I can work Australian or U.S. business hours.