Client-Focused Account Manager & ESG Analyst | Driving Growth and Impact Through Strategic Relationships & Data-Driven Insights
I am a versatile professional with a proven track record in building strong client relationships and delivering data-informed strategies. My experience spans key areas:
• Account Management & Client Success: I expertly managed a portfolio of 20+ international clients, achieving 100% satisfaction by providing personalized support and consistently exceeding retention goals.
• Research & Analytical Synthesis: I have served as a Literature Review Analyst for clients across the globe, including healthcare projects for the NHS (London, UK), market research firms (Vancouver, Canada), and finance sector projects (Dubai, UAE). I excel at distilling complex information into actionable insights.
• ESG & Strategic Analysis: I have direct experience conducting in-depth ESG research and analysis to develop corporate Impact Strategies, providing actionable recommendations for sustainability integration.
With a foundation in Civil Engineering, I bring a structured, analytical approach to every project. I am adept at translating complex information into clear, strategic plans and am passionate about using my skills to foster both business growth and positive impact.
Work Terms
1. Scope & Communication:
• Projects commence with a detailed kick-off call to define objectives, deliverables, and key milestones.
• I prioritize clear, proactive communication with weekly progress updates provided via your preferred channel (e.g., Guru.com Messages).
2. Availability & Scheduling:
• Standard availability is during business hours in the East Africa Time (EAT) zone, with flexibility for client needs.
• I operate as an independent contractor, not an employee, and maintain responsibility for my own taxes and equipment.
3. Project Execution:
• My working style is highly methodical and detail-oriented, ensuring all deliverables are accurate and thoroughly reviewed before submission.
• I specialize in creating structured outputs, including process documentation (BPMN), analytical reports, and strategic summaries.
4. Financial Terms:
• I work on a fixed-price or hourly basis, as defined in the Guru.com contract.
• For fixed-price projects, a payment schedule linked to milestones is required. For hourly projects, I use the Guru.com Time Tracker for complete transparency.
• All fees are as listed on Guru.com. Revisions are included within the original project scope; significant changes in scope will require a renegotiation of terms and budget.
5. Confidentiality:
• All client information and project details are treated with strict confidentiality.
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