Virtual assistant/Executive assistant/Customer service representative
A trained virtual administrative/executive assistant and customer support professional with
hands-on experience in administrative roles, client communication, and virtual support. Skilled
in project coordination, problem-solving, and delivering exceptional customer service. Proven
ability to work in fast-paced environments while managing multiple tasks effectively.
Seeking a dynamic role where I can leverage my skills to enhance client satisfaction and
operational efficiency.
My key skills include virtual assistance and IT support, customer service and client relations, and administrative support and task management.
Calendar Management, Data Entry, and Documentation .
Strong communication and interpersonal skills.
I am proficient in MS Word, Excel, PowerPoint, and Google Workspace.
Experience with Collaboration tool like Slack and project management tools like Asana, Trello and Monday.com
Highly experienced with CRM tools like Freshdesk, Zendesk, and Intercom.
I am an adaptable and quick learner.
Professional experience:
I provided high-quality customer service to an average of 40 customers per day and leveraged in-depth product knowledge to make personalized recommendations that resulted in a 20% increase in product sales.
I Assisted customers through phone, and live chat with a 90% satisfaction rate and got Commended for outstanding problem-solving skills and de-escalating complex situations and achieving 85% first contact resolution rate
I also Participated in regular training sessions to enhance product knowledge and stay
up-to-date on company policies and procedures.
I managed and maintained the executive calendar, ensuring appointments were scheduled efficiently. Responded to messages as directed. Managed inboxes and created labels according to level of priority. Provided consistent administrative support, including travel management and file
management, and reporting and prepared and edited reports and other key documents with high attention to detail.
I maintained databases and records, ensuring data accuracy and confidentiality. I conducted research and provided analytical support to aid executive decision-making.
I also resolved administrative challenges and improved office productivity significantly.
Work Terms
I can work full-time, contract, or part-time.
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