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Skills

  • Business Process Outsourcing
  • Call Center
  • Call Center Administration
  • Call Center Management
  • Customer Retention
  • Customer Service Management
  • Customer Service Operations
  • Customer Service Representatives
  • Management
  • Operations Management
  • Project Management
  • Quality Assurance
  • Staffing and Recruiting
  • Training
  • Workforce Management

Services

  • Call Center Solutions

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    We provide a myriad of Call Center Solutions aimed at providing exceptional customer engagement services. We not only provide seats, but we also provide project management services inclusive of: - Recruiting...

    Business Process OutsourcingCall CenterCall Center AdministrationCall Center ManagementCustomer Retention

About

For Savings, we speak your language!!

VOCA BPO Solutions, offers outsourcing services to meet the demand of a(n) dynamic/ever-changing and highly competitive business climate/landscape. Our team of professionals are located across different time zones (in countries such as the):

- Jamaica
- Philippines
- Guatemala

Every business has its own set of pain points (specific problems that the company/business is facing). What’s yours? How can we support your business needs? Our core value system is to provide exceptional world class service to generate new business and maintaining the loyalty of existing customers/clients. To achieve this, we have focused our initial business offering in the areas of Inbound and Outbound Contacts Management, LiveChat and Email, BackOffice/Data Entry as well as consultation/full range services in the area of Workforce Management and Quality Assurance.

At VOCA BPO Solutions, we hire and train the best individuals for our team. A team dedicated to serving your business/operational needs. Team members are fluent in English and Spanish. Complete with a reliable/dedicated workforce and strong IT Infrastructure, capable of providing vertically integrated BPO services that include but are not limited to:

? Customer Service
? Technical Support
? B2B/B2C Telesales
? BackOffice
? Email/LiveChat
? Data Analytics
? Workforce Management
? Quality Assurance
? Presentation/Training Material

We are ready to support the following businesses/ organizations
? Health Care
? Telecommunications
? Automotive
? Retail and e-Commerce
? Insurance
? Energy
? IT/Technology
? Travel/Tourism

Founded: 2019

Work Terms

All Time Zones