AI Voice Agent & VoIP Architect | Asterisk, FreeSWITCH, SIP, CCaaS, PBX, Twilio | SaaS & CRM Development | 21+ Years Building Production Systems
AI Voice Agent, VoIP & SaaS Architect | 21+ Years Building Production Systems
Most software projects fail because they are built by developers who focus on features instead of business outcomes.
I help businesses automate customer interactions, streamline operations, and scale communications by building production-ready AI, telecom, and SaaS platforms that deliver measurable results.
With 21+ years of hands-on experience and 90+ successfully delivered projects, I design, develop, deploy, and support complete solutions from architecture to production.
My expertise combines AI, Voice Automation, VoIP, Contact Centers, SaaS Platforms, CRM Systems, and Enterprise Integrations.
Core Services:
AI Voice Agents & Automation
• AI inbound and outbound calling systems
• Appointment booking and lead qualification
• AI customer support agents
• OpenAI, Claude, Gemini integrations
• Conversational AI workflows
• Voice and SMS automation
• n8n workflow automation
• AI-powered reporting and analytics
VoIP, Telecom & Contact Centers
• Asterisk development
• FreeSWITCH development
• SIP trunk and DID integrations
• Multi-tenant IP PBX platforms
• Contact Center (CCaaS) solutions
• Predictive and power dialers
• Call recording and analytics
• IVR systems
• Call routing and queue management
• Telecom ERP and billing systems
• SIP, RTP and carrier troubleshooting
SaaS, CRM & Enterprise Applications
• Multi-tenant SaaS platforms
• CRM development
• ERP development
• Subscription billing systems
• Admin portals and dashboards
• REST APIs and third-party integrations
• Real-time reporting systems
• Workflow automation platforms
Technology Stack
Backend:
Node.js, NestJS, Python, FastAPI, Flask, PostgreSQL, MongoDB, Redis
Frontend:
Next.js, React, React Native, Progressive Web Apps
Cloud & DevOps:
Docker, Linux, CI/CD, Nginx, Apache, AWS, Azure, VPS Infrastructure
Recent Project Highlights
• Built a multi-tenant IP PBX and Contact Center platform from the ground up
• Developed AI voice agents for inbound and outbound customer interactions
• Created telecom ERP systems with billing, provisioning, and CDR analytics
• Integrated Twilio, SIP providers, CRM platforms, and AI services
• Delivered SaaS products used daily by business operations teams
• Built analytics and reporting systems for telecom and financial businesses
Why Clients Work With Me
• End-to-end ownership from planning to deployment
• Strong product and business understanding
• Production-grade architecture designed for scale
• Clear communication and realistic timelines
• Long-term support after launch
• Ability to combine AI, telecom, backend, frontend, and infrastructure in one engagement
If you need an AI voice platform, VoIP system, contact center, SaaS application, CRM, ERP, or complex business platform built correctly the first time, I would be happy to discuss your project.
Work Terms
PAYMENT & ENGAGEMENT TERMS
I believe successful projects start with transparency, realistic expectations, and clear communication.
Fixed-Price Projects
• Milestone-based payments tied to agreed deliverables
• Clear scope, timeline, and acceptance criteria before development begins
• Regular progress updates throughout the project
Hourly Projects
• Accurate time tracking through Guru WorkRoom
• Transparent reporting of completed work
• Flexible engagement for ongoing development, maintenance, and consulting
Proof Before Scale
If you're evaluating a new freelancer or a complex project, we can begin with a small paid discovery, audit, proof-of-concept, or pilot phase before committing to a larger engagement.
HOW I WORK
• Requirements analysis and solution architecture
• Development with regular milestone reviews
• Testing and quality assurance
• Deployment and production support
• Documentation and knowledge transfer
Most of my projects involve end-to-end ownership, including planning, development, integrations, deployment, troubleshooting, and post-launch support.
POST-LAUNCH SUPPORT
A successful launch is the beginning, not the end.
I remain available for:
• Enhancements and new features
• Bug fixes and maintenance
• Performance optimization
• Infrastructure support
• AI model and workflow improvements
• VoIP, PBX, and telecom operations support
WHAT CLIENTS CAN EXPECT
✔ Clear and honest communication
✔ Realistic timelines and estimates
✔ Production-ready solutions built for long-term use
✔ Strong focus on reliability, scalability, and security
✔ Direct access to the engineer building the solution
Whether you need an AI Voice Agent, VoIP platform, Contact Center, SaaS application, CRM, ERP, or a custom business system, my goal is simple: deliver a solution that creates measurable business value and continues to perform long after deployment.