Detail-oriented QA and administrative support professional committed to precision in every task
Experienced in Quality Assurance (QA) for Menu Workplace, including monitoring and evaluating agent performance to ensure adherence to client standards.
Quality Assurance for telemarketing, skilled in qualifying calls, mentoring agents, and driving team performance.
Strong team player with excellent communication skills, adept at building positive professional relationships.
Quick learner, able to work independently with minimal supervision.
Over five years of experience in the Business Process Outsourcing (BPO) industry.
Special Skills:
Data Entry, Data Mining, and List Building.
Proficient in Microsoft Office and Google Docs.
Experienced in customer service, outbound sales, and qualifying calls according to client specifications.
Work Terms
Full-time work (8 hours/day)