With 13 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability of effectively handle situations or inquiries while working within policy, procedures and standard processes over chat or over the phone. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
January 16, 2018 – March 22, 2018
Chat Support Representative (SupportKing)
UPWORK – Live Chat Representative
One of the largest online rooting company.
Using Live Chat web tool, we assist the customer in setting up their Android device for Manual root and network unlock. We check if the device is rootable and if it can be unlocked. Once done with the set up, we then transfer the chat to our Live tech experts to proceed with the remote root access.
Aug. 10, 2015 – Jan. 12, 2018
Chat Support Representative (Verizon Wireless)
AFNI Philippines
One of the Largest Telecommunications Company in the United States.
We assist customers with billing and technical issues on their mobile phones/network. Main objective is to make sure that their getting the best service plans and the right decision when it comes to getting new mobile phones over chat. To provide them the best package that suits their needs is one of our main goal. Also assist our customer with Advance Troubleshooting.
Dec. 2013 – Feb. 2015
Inbound Sales Representative (SPRINT WIRELESS)
THE RESULTS COMPANY
One of the Largest Telecommunications Company in the United States.
We assisted customers with minor billing and technical issues on their mobile phones/network.
Work Terms
Nov. 2011 – Dec. 2013
Customer Service Representative (Direct Energy Regulated Services)
WIPRO BPO LTD. PHILIPPINES INC
One of the Largest Gas Company in Alberta, Canada.
Our main role is to provide service for our customers who wishes to setup new account, moving their service and cancellation of their gas service accounts. Most of the time we communicate with our distributor (ATCO I-tek) to set up gas service which includes installation of the new pipes.
Oct. 2007 – Oct. 2011
Customer and Technical Support Representative(CRICKET WIRELESS)
WEST Contact Services
One of the Largest Telecommunications Company in the United States.
Our main goal is to make sure that the customers were fully aware about terms and conditions in getting new service for prepaid phones. We ensure that clients will consider our offer in getting a Total Equipment Protection Insurance Plan by Asurion US package attach to their service plan. Our main goal is to make all of our customers happy and protected from unwanted circumstances. We also deal with billing and technical concerns.
Aug. 2005 – Sept. 2007
Customer and Technical Support Representative (SPRINT WIRELESS)
TELEPERFORMANCE PHILIPPINES
One of the Largest Telecommunications Company in the United States.
Handled clients billing issues and assist them on their queries regarding the same. We also provide technical assistance on advance troubleshooting instruction on how to fix their mobile phones. We are also part of the retentions group and win back clients who wished to cancel their services.