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Hire Freelance Post Sales Consultants

Post sales consulting services refer to services provided to clients after the sale of a product or service. They are usually involved in helping the client understand the technical configurations of products and implement them at their homes or offices. They also help in troubleshooting problems with the product while it is still in the warranty period. In case the client has bought a particular service, post sales consultants help in signing contracts and agreements, and ensuring the client is happy with the terms and conditions. They also work closely with the client to discuss the direction that the project will take and the objectives that the client hopes to achieve through the project. If you are looking for post consulting services for hire, you can easily connect with experts aiming to get a freelance project online. They are professionals in their field and can help you with your project requirements.

What do Post Sales Consultants do?

While pre-sales consultants help in customer acquisition, post sales consultants help in customer retention and long-term customer satisfaction. It is more important to maintain customer loyalty as the cost of acquiring a new customer is 10 times more than the cost of retaining an existing one. Post sales consultants ensure that the existing customers of your company will return to you for their future requirements. They do this by following up with the customer after a sale to make sure that the customer is happy and satisfied with the product or service. In case the customer indicates dissatisfaction, post sales consultants take every step to correct the company’s mistakes and offer suitable replacements. Also, if the customer has problems in using one or more features of a product, post sales consultant provide support or direct queries to the relevant channels. By ensuring that the customer is content with the product or service, they continually add to the list of loyal customers of the company.

If you require post consulting services for hire for your company, you can go for professionals available on the top freelance marketplaces, like Guru. Before you hire a freelancer online, you need to ensure that the expert has:

  • Good communication and customer service skills.
  • Strong knowledge of the company’s products or services so that they can provide adequate post-sales support to the clients.
  • A pleasing personality and is approachable.
  • Capability to help clients troubleshoot technical issues with their products.
  • Several years of experience in providing post-sales support to different customers.

Qualifications of Post-Sales Consultants

Customer retention is an important consideration for any business. Most people take all necessary measures to ensure that their customers remain loyal to their brand. Here are some of the qualifications of post-sales consultants that can help you achieve maximum customer retention for your business.

  • Professional education and training in business administration, sales, and marketing
  • Excellent people skills and the ability to retain customers
  • Familiarity with commonly used sales software such as Vendavo CPQ and Sales.Do
  • Ability to scrutinize sales accounts and identify customer retention rates
  • Ability to use recorded data to forecast future customer retention for the business
  • Extensive portfolio of several post-sales support projects completed for different clients

Benefits of Freelance Post-Sales Consultants

Hire freelance post-sales consultants to get your work done and they can:

  • Follow up with your customers to ensure that they are satisfied with your company’s product or service.
  • Guide customer queries and concerns to the relevant customer support channels.
  • Clients draft agreements with the company and ensure fulfillment of their requirements.

Guru Tip:

When getting work done on Guru, you can hire multiple freelancers for a job and allot them tasks individually in the WorkRoom for smooth and seamless execution of work.

Find the right Post Sales Consulting freelancer on Guru by posting a job for free, here.

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Jul. 2019

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