Hello, my name is Praveen Sharma.

I have a passion for helping people, solving their problems and making them feel special. I apply my passion into my profession and during the last 15+ years in customer service industry, I have learned the key points in order to solve an issue in the quickest way, and in the same time making a great impression and last but not least, making the customer feel special and well treated.

Language: English (Fluent) & Hindi (Native)

Skills:

• Customer support and Backoffice Representative 
• Knowledge in several systems for mail, chat, CRM and telephone service-systems 
• Experience in stressed environments, handling complaints and solving issues via chat, telephone and email. 
• Respond promptly to customer inquiries & issues. 
• Handle and resolve customer complaints. 
• Following company guidelines for SLA (Service Level Agreement) for responding to customer calls. 
• Tracking packages , processing new orders, refunds etc.

If you are interested in my services, please feel free to contact me today by messaging me.

I encourage all messages, and look forward to hearing from you.

Thank you!