🔹 General Virtual Assistant / Administrative Skills
Calendar & Schedule Management
Travel Planning & Booking
Email Management (filtering, drafting, follow-ups)
Meeting Preparation & Minutes Taking
File Management & Organization
Research (market, competitors, products, etc.)
Project Coordination & Task Tracking
Document Preparation (reports, presentations, proposals)
🔹 Customer Service / Client Support
Live Chat & Support
Phone Support & Call Handling
Ticketing Systems (Zendesk, Freshdesk, HelpScout, etc.)
Handling Customer Inquiries & Complaints Professionally
Order Processing & Tracking
CRM Data Entry & Updates
Building Customer Relationships & Retention
Multitasking in Fast-Paced Environments
🔹 Data Entry / Accuracy-Oriented Tasks
Fast & Accurate Typing (WPM speed if you know yours)
Data Cleaning & Validation
Spreadsheet Management
Database Updating & Maintenance
Document Conversion (PDF to Word/Excel)
Online Form Filling & Survey Entry
Confidential Record Handling
🔹 Software & Tools Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
CRM Tools (HubSpot, Zoho, Salesforce, Pipedrive, etc.)
Collaboration Tools (Slack, Asana, Trello, ClickUp, Notion, Microsoft Teams)
Cloud File Sharing (Dropbox, Google Drive, OneDrive)
Social Media Management (basic posting, scheduling, engagement)
🔹 Excel & Data Skills
Advanced Excel Formulas & Functions (VLOOKUP, Pivot Tables, etc.)
Data Analysis & Reporting
Charts & Graphs Creation
Spreadsheet Automation (Macros, Conditional Formatting)
Budgeting & Financial Tracking
🔹 Soft Skills (Highly Valued in VA/Admin Roles)
Excellent Communication (written & verbal)
Strong Organizational & Time-Management Skills
Problem-Solving & Critical Thinking
Adaptability & Fast Learning
Detail-Oriented & Accuracy Driven
Professionalism & Confidentiality
Team Collaboration & Independent Work Capability