Need reliable customer support backed by modern AI tools?
I bring more than 15 years of experience supporting customers across the telecommunications, technology and media industries. I've worked with leading companies including Apple, KPN, Mediahuis and Tele2, resolving technical issues, improving customer satisfaction and delivering support via phone, mail and chat.
I also use Generative AI tools such as ChatGPT, Claude, Microsoft Copilot, Google Gemini and Perplexity AI to improve documentation, knowledge management, research and customer support workflows.
My expertise includes:
• Technical Support
• Customer Support (Text, Chat & Phone)
• Customer Success
• CRM Administration
• Troubleshooting
• AI-Assisted Documentation
• Knowledge Base Management
• Workflow Optimization
• Process Improvement
I'm available for remote projects and enjoy helping startups, SaaS companies and technology businesses deliver outstanding customer experiences through a combination of technical expertise and AI-assisted productivity.