Helping businesses improve customer experience through technical support, AI productivity and customer success.

I’m an AI & Customer Experience Professional with more than 15 years of experience in customer support, technical support and customer success across the telecommunications, technology and media industries.

Throughout my career, I’ve worked with leading organizations including Apple, KPN, Mediahuis and Tele2, helping customers solve technical challenges while delivering outstanding service through phone, Message and chat.

I combine extensive customer-facing experience with modern Generative AI tools such as ChatGPT, Claude, Microsoft Copilot, Google Gemini and Perplexity AI to improve communication, documentation, research and workflow efficiency.

My expertise includes:

• Customer Support & Customer Success
• Technical Support & Troubleshooting
• CRM Systems
• AI Productivity & Prompt Engineering
• Knowledge Management
• Process Improvement
• Technical Documentation
• Workflow Optimization

I enjoy working with startups, SaaS companies and technology-driven organizations that value innovation, customer satisfaction and continuous improvement.

Work Terms

• Available for Remote, Hybrid and On-site projects (Netherlands) where applicable.

• Flexible working hours depending on project requirements and time zones.

• Clear communication through message, chat, Microsoft Teams, Slack or Zoom.

• Reliable, responsive and committed to delivering high-quality customer support and technical assistance.

• Comfortable working independently or as part of an international remote team.

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