I build AI voice agents and automated SMS follow up systems that handle real customer conversations without needing a human on standby. This is ideal for businesses that miss calls, forget follow ups, or want a consistent automated response every time someone calls or texts in.
My recent work includes a post call SMS and two way AI chat automation system for a property inspection business in Australia. When a call comes in the AI agent handles the conversation, then automatically triggers a follow up SMS and can continue the conversation over text if the customer replies, all without manual intervention.
I build this using Vapi for the AI voice agent, Twilio for SMS and call handling, and Make.com to connect everything into automated workflows that trigger the right action at the right time. This can include appointment booking, lead qualification, sending confirmation texts, updating a CRM, or routing urgent calls to a real person when needed.
The system is fully customizable to your business including the voice agent's script and tone, what triggers an SMS versus a call transfer, and which tools it connects to like your calendar, CRM, or database.
Whether you need a new AI voice and SMS system built from scratch or want to automate an existing call handling process, I design the conversation flow, build the integrations, and set up the full automation so it runs reliably without you managing it manually.