We design and develop AI-powered WhatsApp CRM, customer-engagement and business-automation platforms for retailers, restaurants, salons, clinics, gyms, automobile-service companies and other customer-facing businesses.
Our solutions help businesses capture customer information, maintain interaction history and automatically reconnect with customers through personalized WhatsApp follow-ups, reminders and campaigns.
Our services include:
• WhatsApp Business API integration
• AI chatbot and virtual-assistant development
• Customer capture and digital-register systems
• CRM and customer-timeline development
• Automated follow-ups and reminders
• Appointment and service-due notifications
• Lead nurturing and re-engagement workflows
• Customer segmentation and targeted campaigns
• Bulk and scheduled WhatsApp messaging
• Message-template and approval workflows
• Two-way customer conversations
• Customer preferences and interaction history
• AI-generated personalized messages
• Campaign, engagement and retention analytics
• CSV customer import and data migration
• POS, CRM, ERP and third-party API integration
• Multi-user and role management
• Admin dashboards and reporting
• Secure database and cloud deployment
• Testing, maintenance and technical support
Our technology capabilities include Node.js, Python, React.js, Next.js, PostgreSQL, MongoDB, REST APIs, webhooks, Twilio, 360Dialog, Meta WhatsApp Cloud API, AI/LLM integration and cloud platforms such as AWS and Azure.
What makes Codenia different is our focus on the complete customer-retention workflow—not simply sending automated messages. We study how your business captures customers, handles enquiries, schedules services and follows up before designing the automation rules.
We combine AI engineering, CRM development, WhatsApp integration, backend architecture, UI/UX design and analytics within one team. Sensitive actions can include role-based permissions, audit trails and human approval.
With more than 20 years of software-development experience, we can take your solution from discovery and prototype to secure production deployment and ongoing support.
Whether you need a WhatsApp chatbot, follow-up system, appointment-reminder platform or complete AI-powered CRM, we can build a scalable solution around your business.