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Programming & Development Telephony / Telecommunications

Call & Contact Center Software & Agents

$20/hr Starting at $25

Crafting a Robust VOIP Calling Solution with Custom CRM Integration: Our endeavor involves creating a comprehensive VOIP calling solution with seamless integration into popular third-party CRMs like Salesforce, Zoho, Sugar, Vtiger, and SuitCRM. This is achieved through a combination of advanced technologies including FreeSWITCH, FusionPBX, Asterisk, freePBX, OpenSIPS, and various web development frameworks like PHP, MVC, Angular, Vue.js, React.js, Node.js, Laravel, Codeigniter, YII, and RubyonRails.

Key Components of the VOIP Solution:

  1. Diverse Dialing Capabilities: Our solution encompasses versatile dialing features including VOIP Auto Dialer, Predictive Dialer, and Robo Dialer. This suite of tools caters to various communication needs.

  2. Advanced PBX Functionality: We offer an all-inclusive IPPBX solution, catering to seamless internal communication within the organization. This includes features like call routing and management.

  3. Broadcasting Capabilities: Our solution empowers organizations with Fax Broadcast, Voice-mail, and SMS broadcasting capabilities, enabling efficient mass communication.

  4. Integrated Platforms: We expertly integrate prominent VOIP platforms like Newfies-dialer, FusionPBX, Elastix, Issabel, FreePBX, A2Billing, ASTPP, 3CX, RingCentral, Freeswitch, Asterisk, ViciDial, and Twilio API to provide a wide range of options to meet specific requirements.

  5. Comprehensive Management: Our system facilitates DID (Direct Inward Dialing) management, Call Detail Record (CDR) viewing, and call recording functionalities, ensuring comprehensive tracking and analysis.

  6. Effective Contact Handling: We enable smooth contact import functionalities, streamlining the process of managing and engaging with contacts.

  7. Analytics and Statistics: Our solution offers in-depth web analytics statistics and diagrams for CDR, SMS, MMS, Voice Broadcasting, and FOIP (Fax over IP) functionalities, aiding data-driven decision-making.

  8. IVR Implementation: Interactive Voice Response (IVR) capabilities are integrated with tracking and CRM functionalities, while a user-friendly back-end admin interface manages IVR operations.

  9. Multi-Channel Broadcasting: Our platform supports Fax (FOIP) Broadcasting, On-Demand SMS/MMS/Voice broadcasting, RingLess Voice-mail, and Voice Message implementation, enhancing communication outreach.

  10. Campaign Management: Scheduled and mass broadcasting of FAX, Voice, and RingLess communications, bolstering campaign effectiveness.

  11. CRM Integration: Our solution supports robust CRM implementation, facilitating agents in tracking leads, monitoring their status, and managing comprehensive client details.

  12. Cutting-Edge Technologies: We employ technologies like WebRTC for Agent Portals, enabling browser-based calling, and ensure efficient SIP Trunk and DID management.
    Overall, our VOIP Solution offers a rich spectrum of capabilities: ranging from sophisticated dialing features to advanced CRM integration, all backed by a variety of innovative technologies.




About

$20/hr Ongoing

Download Resume

Crafting a Robust VOIP Calling Solution with Custom CRM Integration: Our endeavor involves creating a comprehensive VOIP calling solution with seamless integration into popular third-party CRMs like Salesforce, Zoho, Sugar, Vtiger, and SuitCRM. This is achieved through a combination of advanced technologies including FreeSWITCH, FusionPBX, Asterisk, freePBX, OpenSIPS, and various web development frameworks like PHP, MVC, Angular, Vue.js, React.js, Node.js, Laravel, Codeigniter, YII, and RubyonRails.

Key Components of the VOIP Solution:

  1. Diverse Dialing Capabilities: Our solution encompasses versatile dialing features including VOIP Auto Dialer, Predictive Dialer, and Robo Dialer. This suite of tools caters to various communication needs.

  2. Advanced PBX Functionality: We offer an all-inclusive IPPBX solution, catering to seamless internal communication within the organization. This includes features like call routing and management.

  3. Broadcasting Capabilities: Our solution empowers organizations with Fax Broadcast, Voice-mail, and SMS broadcasting capabilities, enabling efficient mass communication.

  4. Integrated Platforms: We expertly integrate prominent VOIP platforms like Newfies-dialer, FusionPBX, Elastix, Issabel, FreePBX, A2Billing, ASTPP, 3CX, RingCentral, Freeswitch, Asterisk, ViciDial, and Twilio API to provide a wide range of options to meet specific requirements.

  5. Comprehensive Management: Our system facilitates DID (Direct Inward Dialing) management, Call Detail Record (CDR) viewing, and call recording functionalities, ensuring comprehensive tracking and analysis.

  6. Effective Contact Handling: We enable smooth contact import functionalities, streamlining the process of managing and engaging with contacts.

  7. Analytics and Statistics: Our solution offers in-depth web analytics statistics and diagrams for CDR, SMS, MMS, Voice Broadcasting, and FOIP (Fax over IP) functionalities, aiding data-driven decision-making.

  8. IVR Implementation: Interactive Voice Response (IVR) capabilities are integrated with tracking and CRM functionalities, while a user-friendly back-end admin interface manages IVR operations.

  9. Multi-Channel Broadcasting: Our platform supports Fax (FOIP) Broadcasting, On-Demand SMS/MMS/Voice broadcasting, RingLess Voice-mail, and Voice Message implementation, enhancing communication outreach.

  10. Campaign Management: Scheduled and mass broadcasting of FAX, Voice, and RingLess communications, bolstering campaign effectiveness.

  11. CRM Integration: Our solution supports robust CRM implementation, facilitating agents in tracking leads, monitoring their status, and managing comprehensive client details.

  12. Cutting-Edge Technologies: We employ technologies like WebRTC for Agent Portals, enabling browser-based calling, and ensure efficient SIP Trunk and DID management.
    Overall, our VOIP Solution offers a rich spectrum of capabilities: ranging from sophisticated dialing features to advanced CRM integration, all backed by a variety of innovative technologies.




Skills & Expertise

API AutomationAPI IntegrationsAsteriskCall CenterCall Center AdministrationCall Center ArchitectureCall Center DevelopmentCodeIgniterFacebook APIFreeSWITCHInteractive Voice ResponseLaravelOpenSIPSPlivoSMS GatewaySpring BootSpring Boot MicroservicesTelecommunications SystemsTelephonyTwilioTwilio APIUnified CommunicationsVICIdialVoIPWhatsApp

1 Reviews

  • RobRdam says,

    In my job assignment I forgot to mention that communication with the database is done through webservices. Freelancer needed some time to get to grips with webservices, that's why the deadline wasn't met. Communication with freelancer was excellent, good documented questions.

    for PHP Bootstrap expert on Jun 20, 2017