- End-to-end client onboarding and lifecycle management:
I manage the full client journey from initial onboarding to long-term engagement. This includes account setup, expectation alignment, implementation support, and continuous check-ins to ensure clients are fully supported throughout their lifecycle.
- Customer retention strategy & satisfaction improvement:
I design and execute data-driven retention strategies that enhance customer satisfaction, reduce churn, and build loyalty. My approach includes proactive account health tracking, personalized engagement plans, and structured communication workflows.
- CRM setup, optimization, and management (Zoho, HubSpot, Monday.com, etc.):
I specialize in implementing and customizing CRM systems to match business needs. This includes field mapping, automation, pipeline building, contact segmentation, and team training to ensure your CRM supports sales, support, and success goals effectively.
- Handling client escalations and ensuring service excellence:
I act as a trusted escalation point for clients, resolving issues with speed and professionalism. I coordinate between internal teams and clients to solve problems, prevent future breakdowns, and restore confidence while maintaining high service standards.
- Voice-of-customer programs and feedback loop integration:
I build and manage feedback loops using surveys, reviews, and client insights to continuously improve products and services. I turn client input into actionable insights that inform team decisions and enhance customer experience at every touchpoint.