When you are a start-up or emerging brand, Customer Experience (CX) strategy may be your greatest growth lever. I will assist you by plotting your complete customer experience and finding various friction points, and provide you with an improved written CX plan to enhance retention, satisfaction and efficiency of operations.
Every plan will contain:
- Up-to-date process auditing with thought
- Journey mapping by persona
- CX mission, and NPS, CSAT, retention metrics.
- Changes in the short term and the long term benefits
- Training optional workshop
What about turning relaxed customers into loyal fans and turning CX into your competitive advantage?