A dedicated and detail-oriented IT professional specializing in diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. Experienced in providing technical assistance to end-users, maintaining system performance, and ensuring minimal downtime. Skilled in operating systems (Windows, Linux, macOS), application support, hardware configuration, and peripheral device maintenance. Known for delivering excellent customer service, clear communication, and efficient problem-solving in high-pressure environments. Committed to continuous learning and implementing best practices to enhance IT support operations.