Service Overview
I provide dependable Customer Service and Administrative Support for businesses that need a detail-driven, organized, and highly responsive professional. With experience across customer support, HR operations, workforce management, and SaaS tools, I help clients stay organized, communicate clearly, and deliver a smooth experience for their customers or teams.
Whether you need someone to manage your inbox, communicate with customers, update data, handle scheduling, or support your daily operations, I bring accuracy, urgency, and professionalism into every task.
What I Can Do for You
Customer Service Support
Respond to customer inquiries
Provide friendly, solution-focused support
Manage escalations with calm, professional communication
Track tickets and updates in CRM tools
Help reduce response times and improve customer satisfaction
Administrative & Virtual Assistance
Calendar scheduling, confirmations & reminders
Inbox triage, message clean-up and drafting
Data entry with 99% accuracy
Light bookkeeping, record updates, and document management
File organization, spreadsheet creation, and internal coordination
CRM & Platform Management
HubSpot
Salesforce
Insightly
Workday/HRIS systems
Google Workspace & Microsoft Office Suite
Dialpad, Avaya, 8x8 (customer communication platforms)
HR & Onboarding Support (if needed)
New-hire setup and paperwork
I-9 verification and compliance
Background check coordination
Training scheduling and follow-ups
Updating employee files
💡 Why Clients Choose Me
Fast response times — I stay available and communicate proactively
Highly accurate & detail-oriented — mistakes are not an option
Organized multitasker — I manage multiple priorities without slipping
Tech-savvy — comfortable in CRMs, HRIS, phone systems, spreadsheets, etc.
Friendly, professional communication that reflects well on your brand
Flexible support — one-time tasks, ongoing weekly help, or project-based work
📞 Ideal for Clients Who Need:
A reliable Virtual Assistant
A customer-facing Customer Support Representative
An organized Admin Support Specialist
A detail-oriented HR/Onboarding Assistant
A trusted partner who handles tasks without micro-management