Results-oriented Customer Service/Inbound Sales Manager. Over 11 years of call center experience with proven leadership skills. Bachelor’s Degree in Information Technology Experience - Experience as a Customer Service manager for over 5 years and Inbound Sales Manager for 1 year Skills - I’m a goal oriented person and have strong sense of responsibility and willingness to learn - Strong leadership skills, able to prioritize and delegate task - Proficient in Microsoft Word, Excel, PowerPoint and Outlook - Motivational Skills - Developing team members - Good communication skills, Active listening skills and ability to use positive language - Selling skills and techniques in providing proper rebuttal in customer’s objection - Knowledgeable in computer hardware, Help Desk and Technical Support