SERVICE OVERVIEW
We provide industry-specific customer service and client experience training for beauty salons, medical spas, hair restoration clinics, dermatology offices, and wellness practices.
Our training is designed for high-touch, appearance-focused, and medically sensitive environments where professionalism, discretion, and communication directly affect retention, referrals, and reputation.
Programs are customized to each business and delivered virtually or onsite.
WHAT THIS TRAINING COVERS
- Front desk & first-impression excellence
- Client intake & consultation communication
- Handling sensitive, emotional, or medical-adjacent conversations
- De-escalation and difficult client management
- Phone, text, message & online inquiry etiquette
- Ethical presentation of premium services
- Client retention, rebooking & loyalty
SERVICE PACKAGES
Starter Training — Virtual
$750 – $1,250
(Typical engagement: $950)
Includes:
- 90-minute live virtual session
- Up to 10 team members
- Front desk & client communication fundamentals
- Managing sensitive beauty or wellness conversations
- Live Q&A
Best for:
Small salons, boutique studios, new or growing teams
Professional Training Package
$2,000 – $3,500
(Typical engagement: $2,750)
Includes:
- Half-day training (3–4 hours)
- Customized to your services and client base
- Front desk + service provider communication
- Handling objections and client concerns
- Ethical rebooking and service presentation
- Custom scripts and staff reference PDF
Best for:
Established salons, multi-provider practices, medical spas
Premium / Medical-Grade Client Experience Training
$5,000 – $8,500
(Typical engagement: $6,500)
Includes:
- Full-day training (6–8 hours)
- Front desk, providers, and management
- Medical sensitivity & discretion training
- HIPAA-aware communication practices
- Intake, follow-up, and complaint resolution systems
- Management feedback report
- 30-day follow-up coaching session
Best for:
High-revenue med spas, hair restoration clinics, private or concierge practices
ADD-ON SERVICES
Elevated Client Experience & Discretion Training
$1,500 – $3,000
Designed for teams serving high-expectation clientele, this add-on focuses on refined communication, privacy, and confidence.
Covers:
- Reading client cues without probing
- Maintaining discretion and emotional intelligence
- Presenting premium services without justification
- Creating calm, unhurried interactions
- Guiding clients rather than selling
Additional Optional Add-Ons
- Custom phone, intake & follow-up scripts: $500 – $1,000
- Mystery-shopper evaluation & feedback report: $750 – $1,500
- Monthly staff coaching (1 session/month): $500 – $1,200/month
- Quarterly service refreshers & team recalibration: $2,500/quarter
We specialize in client-facing environments where trust, privacy, and presentation matter. Our training combines refined customer service, emotional intelligence, and industry-specific insight to elevate communication, reduce complaints, strengthen reviews, increase retention, and protect brand reputation.