I have worked in the BPO industry for more than 7 years, ultimately gaining experience in providing excellent customer service for both voice and non-voice accounts. As a Customer Service Associate, I take pride in ensuring that an efficient and personable service is provided with 100% satisfaction from time and time again. I am now a Community Manager for a freelancing group and I also manage my own Facebook page. I am always striving to deliver exceptional results with the work that I do. I am not intimidated in learning new things and I take challenges positively. My resume can be accessed at http://bit.ly/Resume_Sheila