For the past few years, I've worked as a customer service representative. We support the brand called Yellowbook. Yes, its the phonebook company that deals with mostly advertising. I do interviews with clients overseas with the help of our on-shore representatives. My department focus on the billing side of our account but we occasionally do jobs for other departments. As you can see, my role in the company is pretty dynamic and can change in a heartbeat. Be it organizing orders, emailing clients and other businesses, conducting interviews for clients, proof editing concerns or just a simple bill explanation, I can help without delay.