As a Customer Service Representative, I provided professional, efficient, and client-focused support across various communication channels including phone, email, and in-person interactions. I was responsible for addressing customer inquiries, resolving product and service concerns, and ensuring overall customer satisfaction. Drawing from my background in marketing and financial services, I developed strong communication and upselling techniques, which helped contribute to company revenue and build lasting customer relationships.
✅ Key Responsibilities:
Handled client inquiries, provided product and policy information, and resolved service-related issues in a timely and empathetic manner.
Facilitated insurance claims processing, liaising between clients and insurers to ensure smooth and accurate settlements.
Built strong customer relationships through active listening, problem-solving, and clear communication.
Maintained up-to-date knowledge of insurance and product offerings to support customers with tailored solutions.
Achieved recognition as Top Sales Performer and Best in Insurance Retailer, reflecting dedication to quality service and customer satisfaction.
Supported team productivity by sharing best practices, mentoring new staff, and maintaining a positive, client-first attitude.
🌟 Strengths & Skills Highlighted:
Conflict resolution and problem-solving
Customer satisfaction and retention
Strong verbal and written communication
Sales and upselling techniques
Adaptability and professionalism in fast-paced environments